 |   |  | ||||
 |  |  |  |  |  |  |
 |  |  | ||||
 |  |  |  |  |  |  |
 |  |  |  |  |  |  |
 |  |  |  |  |  |  |
 |  |  |  |  |  |  |
What is a subscription?
Subscribing is the best way to get the best seats for the best concerts in the easiest and most affordable way! Instead of buying individual tickets for each concert at full individual ticket prices, you may choose one or more of our convenient subscription series.
Each series features international stars of the music world and a variety of music. As a subscriber, you will also enjoy exclusive benefits and privileges, including discounts, priority seating, ticket exchange, and more. (See "Why subscribe" below.)
Why subscribe? For the exclusive subscriber benefits!
What are Add-On Tickets?
Subscribers can order additional individual tickets at a discounted rate during the renewal period (through March 14, 2008). Thereafter, subscribers may continue to purchase Advance Purchase tickets before they go on sale to the general public in late August.
May Add-On Tickets be seated next to my subscription seats?
No, Add-On tickets are additional individual tickets, and therefore they cannot be seated beside your regular subscription seats, as other subscribers are already assigned to those seats. On your order, you may indicate your location preference, but this does not guarantee your choice of seating.
What are Advance Purchase tickets?
After the renewal time period has ended, subscribers can continue to purchase additional individual tickets at full price for any concert in advance of the general public.
Can Advance Purchase tickets be seated next to my subscription seats?
No, Advance Purchase tickets are additional individual tickets, and therefore, cannot be seated beside your regular subscription seats, as other subscribers are already assigned to those seats. On your order, you may indicate your location preference, but this does not guarantee your choice of seating.
What if I can't use my tickets?
No problem! You have a few choices:
By Mail: Use the ticket exchange form*, send your exchange request to:
New York Philharmonic Exchange Desk
10 Lincoln Center Plaza
New York, NY 10023-6970
Your request must be received no later than 48 hours before the start time of the concert you are cancelling.
What is the Subscriber Rewards program (formerly the Premium Circle Club)?
As a subscriber, you will receive our New York Philharmonic Subscriber Card. You will receive discounts and irresistible offers from restaurants, area shops, and businesses in the Lincoln Center area, valid from September 18, 2008 to June 27, 2009. Simply present your subscriber card and enjoy the rewards!
How does automatic seat upgrade work?
A benefit for subscribers of a pre-packaged series of six or more concerts. We'll send eligible subscribers a letter this summer to sign up for the automatic seat upgrade benefit. Once you've agreed, we'll begin looking for better seats for you 48 hours before every concert. If there are seats available in the next highest price level from your subscription seats, we'll upgrade you to those seats, at no extra charge, for up to two occasions in the 07-08 season. We'll send you an email notifying you of your upgrade and ask you to exchange your old tickets for your new ones at the Subscriber Services Window (Window 6) at the Avery Fisher Hall Box Office.
How do I subscribe?
Now subscribing is easier than ever. In just a few simple steps, you can subscribe online. You also have the option of ordering by fax, mail, phone, or in person at the Customer Relations Counter in Avery Fisher Hall. See the How to Subscribe page for details.
May I buy more than one subscription?
Yes. Many people buy a few packages so they can enjoy more concerts. You may buy or renew multiple subscriptions online in a single transaction. For more details on how to subscribe, see the How to Subscribe page.
Can I buy additional individual tickets?
Yes! This is called Advance Purchase Tickets," described above.
How can I get an order form and brochure?
The following order forms are now available for download:
You can also request a brochure to be mailed to you.
* Order forms are viewable in Adobe Acrobat (downloadable for free).
When will I receive my tickets?
Tickets will be mailed in late summer 2008 to the shipping address in your online account. (With the exception of international addresses, in which tickets will be held by Customer Relations until you call (212) 875-5656, Monday through Friday, 10:00 AM to 5:00 PM EST.)
May I reserve a parking space?
Yes, you can make parking arrangements with the Lincoln Center Pre-Pay Park and Lock Garage.
May I make a contribution when I subscribe?
Yes! Contributions keep the Orchestra alive. Although our concerts are often sold out, ticket sales cover less than half of our costs. You can include a contribution whether you subscribe online, in person, or by mail, fax, or phone. (Online, you will have an opportunity to make a contribution when you check out.)
In addition to ensuring the high level of performing excellence for which the New York Philharmonic is revered worldwide, your contribution also enhances the benefits of being a subscriber! Depending on the amount of your gift, you may enjoy the benefits of being a Friend or Patron of the Philharmonic. Please include a tax deductible gift with your subscription today! Thank you.
May I become a Friend or Patron when I subscribe?
Yes! When you subscribe and make an additional gift of between $75 and $1,499 a year, you will enjoy the benefits of being a Friend of the Philharmonic throughout the year. Individuals making gifts of $1,500 or more are extended exclusive Patrons of the Philharmonic benefits, including VIP ticket privileges at the Patron Desk. Please include a gift with your subscription today!
To learn more about the benefits of giving, please see the Membership Programs section. You may also call our Friends Office at (212) 875-5381 or our Patron Office at (212) 875-5682.
Should my payment be for my first- or second-choice section?
When you order, your first-choice seating section is used to calculate the price. If we cannot seat you in your first-choice section, you will receive a refund for the difference between your first and second choices; if your second choice is more expensive, you will be charged for the difference. For price details see the Subscription Options page and click on a series.
Which credit cards do you accept?
We accept major credit cards: American Express, MasterCard, Diners Club, Visa, and Discover.
May I pay with more than one credit card?
Multiple credit cards are not accepted for a single online transaction. Multiple credit cards are accepted via mail, fax, and phone.
May I pay a deposit to reserve my subscription?
We must have your payment in full in order to process your order and reserve your seats; deposits cannot be accepted.
May I view the seating chart?
Yes. See the Avery Fisher Hall seating chart on the Seating Chart page.
What are the prices of subscriptions?
Subscription pricing is based on the number of concerts in your series and the seating section.
For prices see the Subscription Options page and click on a series.
May I request wheelchair and other accessible seating?
Yes, you may make special seating requests when you buy subscriptions. Simply check the box beside "I require a wheelchair location" when placing your order. Please read our accessibility information.
What if a seating section is sold out?
The most recently updated information is always available on our Website. If sections in a subscription package sell out, they will be marked "sold out" on the online ordering pages.
How do I exchange my tickets?
Subscribers may exchange their tickets for the 2008-2009 season online, in person, or by mail. Mail orders are seated based on availability at the time the order is processed. You must allow at least 24 hours from the receipt of your order for processing.
 |
Online: | Please review the online instructions here. |
|
In Person: | Bring your tickets and/or FlexPasses to the Avery Fisher Hall box office, Monday through Saturday 10:00 AM to 6:00 PM, or Sunday 12:00 PM to 6:00 PM. (On concert nights, the Box Office remains open until one half-hour after the concert begins.) For your convenience, you may print and complete a ticket exchange form*. |
|
By Mail: | Mail the completed ticket exchange form* and your tickets to: New York Philharmonic, Ticket Exchanges10 Lincoln Center PlazaNew York, NY 10023-6970 |
|
* Exchange forms are viewable in Adobe Acrobat® (downloadable for free). | |
Subscribers for the 2008-2009 season may exchange tickets beginning in August 2008.
Can I purchase additional tickets with my exchange?
Yes, subject to availability, you can purchase additional individual tickets when you exchange your tickets. Please note that the additional individual tickets are assigned the best available seating at the time that you purchase them and will NOT be seated next to your exchange tickets.
Which tickets and concerts are eligible for individual ticket exchange?
Only subscription tickets can be exchanged into subscription concerts. Special events, including but not limited to Opening Night, Mahler Symphony No. 2, and New Year's Eve are not eligible for exchange.
Do I have to exchange my tickets all at once?
No. You may exchange your tickets at any time throughout the season, for an individual concert or for several.
Is there a fee for exchanging tickets?
There are no fees for exchanging tickets. You will be charged only for the difference in ticket prices, should you exchange into a higher priced ticket. ONLY enter your credit card number if you are upgrading your seat location or exchanging into a higher priced concert. (See next question for more detail.)
What happens if the concert and/or seating section I exchange into is more/less expensive?
All tickets can be exchanged for the section and price scale they were originally purchased with no additional fee. If you wish to upgrade into a more expensive section, or from a matinee into an evening concert, you will be charged the difference in price. Payment must be made at the time of the exchange. If you are exchanging into a less expensive seating, the difference will not be refunded.
What are Scale A, B, and C concerts?
Please note that concerts throughout the season have different pricing scales (Scale A is the lowest, Scale C is the highest). If you exchange into a higher priced concert, you will be charged for the difference in price.
Can I pick specific seats online?
You will be able to select your seating section, and the best available seats within that section will be selected for you.
How many concert tickets can I get with my FlexPasses?
Each FlexPass can be exchanged for one ticket to any Evening or Matinee concert, subject to availability excluding special events.
How do I redeem my FlexPasses?
You may exchange your FlexPasses for tickets to your selected concerts via online, in person, or by mail. Mail orders are seated based on availability at the time the order is processed. You must allow at least 24 hours from the receipt of your order for processing.
|
Online: | You may "exchange" your FlexPass for a selected concert via these online instructions.
|
|
In Person: |
Bring your FlexPass tickets to the Avery Fisher Hall box office, Monday through Saturday 10:00 AM to 6:00 PM, or Sunday 12:00 PM to 6:00 PM. (On concert nights, the Box Office remains open until one half-hour after the concert begins.) For your convenience, you may bring a completed FlexPass exchange form* with you.
|
|
By Mail: | Mail in a completed FlexPass exchange form and your tickets to:
New York Philharmonic, Ticket Exchanges10 Lincoln Center PlazaNew York, NY 10023-6970 |
|
* Exchange forms are viewable in Adobe Acrobat® (downloadable for free). | |
Can I purchase additional tickets with my exchange?
Yes, subject to availability, you can purchase additional individual tickets when you redeem your FlexPasses. Please note that the additional individual tickets are assigned the best available seating at the time that you purchase them and will NOT be seated next to your exchange tickets.
Which concerts are eligible for FlexPass exchanges?
Each FlexPass may be exchanged for one ticket to any weekday concert. The following concerts are not eligible to redeem with a FlexPass: Special Events including, but not limited to, Opening Night, Mahler Symphony No. 2, and New Year's Eve.
What happens if the concert and/or seating section I exchange into is more/less expensive?
All FlexPasses can be exchanged for the section and price scale they were originally purchased with no additional fee. If you wish to upgrade into a more expensive section, or from a matinee into an evening concert, you will be charged the difference in price. Payment must be made at the time of the exchange. If you are exchanging into a less expensive seating, the difference will not be refunded. (For the current 2007-2008 Season: $76 FlexPasses are valid for Orchestra 2 and 1st Tier Rear Boxes; $56 Passes are valid for Orchestra 4 Front and Orchestra 4 Rear.)
Do I have to exchange my tickets and/or FlexPasses all at once?
No. You may exchange your FlexPasses at any time throughout the season, for an individual concert or for several. We urge you to redeem your FlexPasses as soon as possible. Toward the end of the season, many concerts sell out, thereby limiting the available choices. We're sorry, but unused FlexPasses cannot be returned for a refund or used the following season.
How do I exchange FlexPasses that were given to me as a gift?
FlexPasses that are given as a gift must be exchanged for tickets by mail or in person.
What should I do if there aren't any tickets and/or FlexPasses linked to my account when I log in?
Online FlexPass exchanges are only available to 2007-2008 season subscribers at this time.
If you are a subscriber and have no tickets linked to your account, it is possible you have created a duplicate account. Please call (212) 875-5656 (press 2 at the prompts), or email CustomerService@nyphil.org for assistance.
Please note that if you received FlexPasses as a gift, they will not appear linked to your account. FlexPasses must be redeemed in person at the Avery Fisher Hall Box Office or by mail. If you are a 2007-08 subscriber and believe you have received this message in error, please contact Customer Relations at (212) 875-5656 and press 2 at the prompts. The Customer Relations is available 10:00 AM - 5:00 PM EST, Monday-Friday.
Is there a fee for exchanging FlexPasses?
There are no fees for exchanging tickets or FlexPasses. You should NOT enter your credit card number unless you are upgrading your seat location or exchanging into a higher priced concert.
What are Scale A, B, and C concerts?
Please note that concerts throughout the season have different pricing scales (Scale A is the lowest, Scale C is the highest). If you exchange into a higher priced concert, you will be charged for the difference in price.
Can I pick specific seats online?
You will be able to select your seating section, and the best available seats within that section will be selected for you.
Dates, artists, programs, and prices are subject to change. All concerts are at Avery Fisher Hall unless otherwise noted. All amounts are in USD. Deposit of your check or processing of your charge does not guarantee your choice of seating. Tickets will be mailed in late summer.
